Research: Passenger Wayfinding on a Translink Bus

Please excuse the above messy diagram... quickness is the goal here. :P

BC Translink User Wayfinding on a small bus

Orientation:
- determining relative location: currently most smaller buses do not have route maps onboard. Some have "Stop Name" signs but it gives no indication of where you are relative to other stops on your route.
- ask the bus driver
- look out the window, but not useful at night or in bad weather

Route Decision:
- Currently there is nothing onboard that would help a passenger plan a route. that information must be known before hand, or ask the bus driver.

Route Monitoring:
- look out the window
- ask the bus driver or a fellow passenger

Destination Recognition:
- "Stop Name" signs and automated voice messages tell the passenger the current stop
- at the end of routes, the bus driver waits until everyone exits.


Conclusion:
The state of passenger wayfinding on a BC translink bus is very poor at the moment. A passenger must gain route information from a variety of sources before boarding the bus. Adding any sort of route map would improve this situation.